Casino Live Chat
Palace of Chance player support is available to you 24 hours a day, 7 days a week. You can reach us either by e-mail or you can speak to us live from your computer via Live Chat.
Live Chat – With our updated software, you can initiate a chat with an agent from anywhere in the casino lobby or from the website and receive instant assistance or from the website. This option allows you to address an issue as soon as it arises. Grosvenor Casinos’ first-class live casino games offer players the chance to enjoy live casino favourites with no download required to play — just a true casino experience. Our casino games are available live 24/7, with a dedicated helpline and online chat to give you fully comprehensive support whenever you need it. To reach the casino's help desk via email, send a message to support@primaplay.eu. Make sure your question is clear and that you get enough details to help the casino find your account. #2 – Live Chat Live chat is the easiest way to get help or address issues or concerns.
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Help Desk
Palace of Chance wants to ensure that every player has a positive experience. If you should have any problems downloading or playing any of our FREE gaming software, please contact the Help Desk by using any of the our methods.
Casino Customer Service Representative
At Palace of Chance, customer satisfaction is our number one priority. For this reason, on top of providing you with the Industry’s best 24 hour Help Desk, we also offer a skilled team of Casino Hosts. Should you have a specific issue with your casino account and need special attention, please contact one of your Hosts immediately.
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As a Palace of Chance player you will notice that our Hosts are very active in contacting you. Often we have special promotions, Tournaments, or free money bonuses for Palace of Chance players. Also, you should always feel free to contact your Hosts directly, chances are they have a special bonus waiting – you just have to ask!
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If you wish to reach us, please contact us through any of the Support Channels on the right side of your screen. You can use our Casino Live chat service, our support email. We will answer all your inquiries as quickly as possible.