Casino Hostess
Casino Hosts Our talented team of casino hosts is here to provide information and assistance during your visit. Room, show and restaurant reservations are just a few of the services we arrange for our valued casino guests. Classic hospitality, personalized service and exclusive events – that’s Tropicana Las Vegas. ANNABELLE EDQUIBAN. Senior Executive Casino Host (619) 445-6002, ext. 1883 aedquiban@sycuan.com. Languages: English, Tagalog. Casino Hosts Marylou Bean Angelica Ochoa Debra Harlow Binny Tran Khai Tran Amy Rowe Vhergie Dejesus Doris Kuan Kevin Yun LeHanh Tran Irita Paladin Aveen Khattat Cindy An Gabriel Tang Cesar Torres Jen Desanti Deanna De Los Reyes Joey Sindicich.
“Being explained what to say in situations while you have a guest live. I learned so many tips on what to say and what not to say when attempting to drive business. Gaining confidence. It was a great experience. Nick really makes you feel comfortable while teaching everything he can to improve your selling techniques.” – Casino Host, Mystic Lake Casino
Casino Host Training:
Casino Players are looking to be interacted with. Inspired. Encouraged. Challenged and Heard. Meeting, interacting, and managing a casino guest and building relationships is vital to sustaining and growing your market, promoting brand loyalty. Maintaining current player account information to ensure database integrity and creating incremental revenue. Knowing a casino gaming guest gaming propensity is crucial in knowing your player. Your players gaming budget, gaming history, loyalty, and a trained casino host team will be made up of individuals who excel in building relationships. They will be acute on human interaction and the opportunity it affords them to better position themselves to increase business. It’s not about, “my players love me”
- Incentive Program
- Standard Operating Procedures
- Floor Responsibilities
- Table Games Protocol
- Host Department Structure
- Commission
- Comping
CASINO FLOOR VISIBILITY
- Topics include: Delivering the VIP experience
- Table & Slot Opportunities and Protocols
- Players Club Interaction
- Responding to Calls
- Comp Decisions
- Acquisition of New Players
- Cutting into New Players
- Obtaining Contact Information
- Interdepartmental Skills
- Qualifying Guests, Casino Sales Tactics
- Maintaining Database
- and all aspects of Casino Player Development
Casino Hostess Jobs London
Casino Host Boot Camp:
I spend a certain amount of days on the casino floor observing hosts behavior and floor opportunities. I discuss my results with casino management and my plan of action for the following days. Once approved I spend time on the casino floor shadowing the casino hosts through their everyday duties. We know a trained casino host team will be skilled at anticipating your casino guest’s wants and needs during high visibility times on the casino floor. A trained casino host team will understand the importance and opportunity in accepting phone calls, walk-ups to the Rewards Center, and casino table games pit and floor calls. Not only in providing service for all guests in the casino but understanding the importance and opportunity to qualify all guests. They are responsible for all player segments: Active, Inactive, Declining, fostering lower level players, and any Outer Market. A trained casino host team is thorough and detailed in preparations made for VIP guests and follow ups. They understand that every guest interaction and request is an opportunity to create retention. Players are looking to be interacted with. Inspired, encouraged, challenged and Heard. Casino host boot camp covers all aspects of player development and casino host training. It instills casino hosts with the core values of casino player development.
jASSI MASON
Hi, my name is Jassi Mason and I am the Manager of Player Development here at Hollywood Casino at Charles Town Races. I have worked at the property for the past 18 years and have held various positions within Food and Beverage, the Inn at Charles Town, and most currently Marketing. The part of my job that I most enjoy is meeting new, friendly faces each and every day, and supporting my team as we provide you with the best possible service during your visits to Charles Town. In my spare time, I enjoy attending D.C. sporting events (Go Nats!) and traveling with my two sons and husband. I’m looking forward to seeing you all soon!
TRACY BUI
Hi, my name is Tracy Bui, and I am an Executive Casino Host at Hollywood Casino at Charles Town Races. I am originally from Vietnam and have worked in the gaming industry for 10 years. I have a background in finance and management supervision and currently specialize in catering to international and domestic patrons and their needs. I am bilingual in Vietnamese and English. In my spare time, I love to read, travel and watch movies online. I have a furry-four-footed-doggy friend named Tunsi whom I love to walk. My career as an Executive Casino Host is a perfect fit for me. My job is fun and exciting every day. I love to meet new people and help them relax and enjoy their experience here. Please visit soon and I will provide you with the best customer service that Hollywood Casino has to offer.
Roger Reese
Hi, my name is Roger Reese and I am an Executive Casino Host here at Hollywood Casino at Charles Town Races. I have been with the company for 8 years now; and I have over 20 years in sales and customer relationship experience. What I like most about my job is meeting new people and personalities. I am a huge sports fan and love working at Hollywood. I hope that you will feel free to contact me before your next trip so that I can make your visit a memorable one.
Jeremy Kimble
Hi, I’m Jeremy Kimble, I’ve been an Executive Casino Host here at Hollywood Casino for over nine years. I started as a slot attendant while finishing up my B.S. degree in Business Marketing, and soon after became a Slot Floor Manager. I really enjoy working for Hollywood Casino and building relationships with new people. Born and raised in Baltimore, I then moved to West Virginia and have since settled in Northern VA with my beautiful wife and two amazing daughters. In my spare time, you can find me enjoying anything that gets me outdoors with my family. Please feel free to contact me, so that I can help make your next trip unforgettable!
Casino Hostess Jobs Las Vegas
Dave Newhem
Do Casino Hosts Get Tips
Hi, I’m Dave Newhem, an Executive Casino Host with Hollywood Casino. My roots are in Boston, but I arrived in West Virginia via New York, Las Vegas, and Orlando. I thoroughly enjoy assisting our guests—both our longtime clients and the new people I meet every day. I started working in the hospitality industry when I was just 19, after graduating from the Culinary Institute of America. Since then I’ve worked in hotel and casino marketing, design and promotions. I love the casino environment, and I’ve been fortunate enough to see how they operate in the UK, Africa, Dubai, and across America. I’m proud to work at Hollywood, which boasts all the excitement of a big city, international casino—but with distinctive, old-time West Virginia hospitality.
Zack Porter
Hello, my name is Zack Porter and I am an Executive Casino Host at Hollywood Casino at Charles Town Races. I have been in the Casino and Service industry for over 15 years with experience in Table Games, Slots, Food & Beverage, and Player Development, with over 8 of those years spent here in Charles Town. What I enjoy most about working at Hollywood Casino is the relationships I have built with our guests and getting to know them on a personal level. When I’m not in the casino, I enjoy playing video games, cooking, and listening to music. Contact me before your next visit, and together we’ll make it one you’ll remember!